These terms apply to every stay booked directly with Tremblant Haven, whether through our booking request form or the instant “Book Now” option. Booking a stay means you accept them on behalf of everyone in your party. Bookings made through Airbnb or Vrbo are governed by that platform’s terms instead.
Cancellation is calculated from the number of whole days between the date we receive your written cancellation and your arrival date.
| You cancel | You receive |
|---|---|
| 60 days or more before arrival | 100% refund |
| 30 to 59 days before arrival | 50% refund |
| Fewer than 30 days before arrival | No refund |
To cancel, email xavier@tremblanthaven.com. Your cancellation takes effect on the date that email arrives. Refunds are returned to the original card or payment method — we cannot send them anywhere else — and typically appear on your statement within 5 to 10 business days.
Early departure, late arrival, or not showing up does not entitle you to a refund. If we ever have to cancel your stay for a reason within our control, you receive a full refund of everything you have paid.
For instant “Book Now” reservations, your dates are confirmed as soon as payment is accepted, and you will receive a confirmation email. In the very rare event that the same dates are taken elsewhere at the same moment, we will tell you immediately and refund you in full — this is the only circumstance in which we would cancel a confirmed booking without alternative dates.
Check-in is from 4:00 p.m. and check-out is by 10:00 a.m. Self check-in instructions and the door code are sent a few days before arrival. Earlier arrival or later departure is sometimes possible — just ask, and we will confirm in writing if it works around the cleaning schedule.
Well-behaved pets are welcome. Please tell us at booking. Pets must not be left alone in the condo, must be kept off the beds and furniture, and any pet waste must be cleared from the property and grounds. You are responsible for any damage or additional cleaning caused by your pet.
Please treat the condo as your own home. You are responsible for any loss or damage beyond normal wear and tear caused by you, your party, or your pets, including the cost of repair or replacement. Tell us about breakages as soon as they happen — accidents are understandable and honesty is always easier than discovery.
You and your party use the property, the pool, the ski trails, the ice rink and all other facilities at your own risk. To the fullest extent permitted by law, we are not liable for personal injury, illness, or loss or damage to your belongings, except where caused by our own negligence. We strongly recommend travel insurance, particularly for ski trips and for stays booked far in advance.
If a stay becomes impossible because of events outside either party’s reasonable control — for example severe weather, natural disaster, government restriction, or loss of utilities at the property — we will offer alternative dates where we can, or refund amounts for nights that cannot be provided. This does not extend to changes in your own circumstances, for which the cancellation table in section 1 applies. Snow conditions and ski-lift operations are set by Station Mont-Tremblant and are outside our control.
We collect only what we need to manage your booking: your name, contact details, dates and party size. We never sell or share your information. Card details are handled entirely by Stripe and never reach us.
These terms are governed by the laws of the Province of Quebec and the laws of Canada applicable therein. Tremblant Haven is registered with the Corporation de l’industrie touristique du Québec under registration number 264563.
Questions before you book? Email xavier@tremblanthaven.com and Xavier will get back to you within 24 hours. We would much rather answer a question up front than have anyone surprised later.